Accessibility Statement

This accessibility statement applies to

This website is run by NSL. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How Accessible the Website is

We know some parts of this website are not fully accessible:

What to do if you can’t access parts of this Website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: Please e-mail

We’ll consider your request and get back to you.

(Marston Holdings is the Parent company to NSL.)

Reporting Accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

(Marston Holdings is the Parent company to NSL.)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NSL is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

WCAG 4.1.2 Name, role, value - The Parking Account page has a collapsed menu. Items that are hidden in a collapsed element should not receive focus until the element is expanded. On this page the menu items receive focus even when the menu is collapsed

What we’re doing to improve accessibility

We are working on a redesign of the account home page which removes the above non compliance

Preparation of this accessibility statement

This statement was prepared on 18/08/2023. It was last reviewed on 01/07/2023.

This website was last tested on 01/07/2023. The test was carried out using tools such as WAVE Web Accessibility Evaluation Tool, Lip Surf and NVDA.

We tested 5 sample pages, the 5 pages selected were pages that we thought would be most commonly used by the users when purchasing a parking permit on line